At Richmond Properties, we believe that trust is built not only through excellence but also through accountability. We are committed to delivering exceptional service. However, if at any point you feel that our service has not met your expectations, we encourage you to let us know so we can make it right.
How to Raise a Complaint
You can contact us using the details below:
Address: 602 & 604 Al Fattan Business Hub, JBR, Dubai Marina – Dubai
Email: info@richmondproperties.ae
Phone: +971 800 7722
Please include:
- Your full name
- Contact details
- Details of your concern
- Any relevant documents or references
Our Process
Once we receive your complaint:
- We will acknowledge it within 48 hours
- A dedicated team member will review your case
- We aim to provide a full response within 5–7 working days
If additional time is required, we will keep you informed every step of the way.
Our Commitment
We handle every concern with fairness, transparency, and urgency — because your trust matters.